Troubleshooting

I cannot sign in#

Check your connection and allow the cookies required for LIA’s login flow. Reopen the Mini App from Telegram or start a new sign-in from the website. Use the sign-in button instead of a saved link from an earlier attempt.

If sign-in is temporarily unavailable, try again later. You can continue exploring public worlds without an account. Your account projects become available after you sign in successfully.

My projects are missing#

Check whether you are in guest mode or signed into the same Telegram account you used before. Guest projects belong to a browser on one device; account projects belong to the confirmed account.

Private browsing, browser cleanup, another browser profile or another device can create an empty guest collection. A downloaded export is a separate copy; there is currently no import action.

A project will not save#

• Check that a text project has a description or a photo project has a valid image.
• Review and explicitly accept the current terms if asked.
• Check your connection for account saves and available browser storage for guest saves.
• If the collection already has 25 projects, download and remove something you no longer need.
• If a newer version exists, reopen it before editing. Avoid saving different edits to the same project in several tabs.
• A busy account export or rate limit may need a brief pause before retrying.

A photograph cannot be opened#

Choose a JPEG, PNG or WebP image. Renaming a file does not convert it to a supported format. Very large, damaged or unsupported files may be rejected; try exporting a smaller JPEG or PNG from your photo app.

Keep the original image. A saved copy may have a lower resolution and does not include the source file’s metadata.

A world is still processing or could not be created#

Check the request in My worlds before starting another. Processing can continue after you leave the page. Reopening the app checks the existing request; it does not create a new one. A queue, a service limit or a temporary connection problem can delay an update.

If the service cannot confirm whether World Labs accepted a request, LIA keeps it for review instead of automatically submitting the paid provider request again. Do not repeatedly start copies of an uncertain job. A failed request, an unavailable generation service and a completed world are shown as different states.

The world is slow or the screen is blank#

• Lower the quality inside the viewer.
• Close other demanding browser tabs and applications.
• Return to the gallery and reopen the world after a graphics error.
• Use an up-to-date browser with WebGL and graphics acceleration available.
• Check battery-saving and device settings that may limit graphics performance.

The camera or joystick feels stuck#

Release all fingers, then use Reset. On a phone, one finger should control the joystick while the other touches a free part of the scene. A third touch does not take over the existing controls.

After switching apps or rotating the screen, start a new gesture. If a help panel is open, scroll the panel rather than dragging through the scene.

I need to remove private information#

Delete the affected project or use the account deletion controls in Profile. For a local guest collection, you can also clear LIA’s site data in the browser, after downloading anything you want to keep.

Requests that need contact with the operator are described in the privacy and company information pages. Do not send passwords, login codes or unnecessary sensitive files as part of a report.